Samsung Pay

Fast. Safe. There’s Nothing More Convenient.

Samsung Pay offers a seamless and convenient NFC* payment experience on your Samsung devices, with only a tap.

*NFC - Near Field Communication

FIND OUT MORE
Samsung Pay

Using your credit card with Samsung Pay is secure, effortless, and lets you make payments with just a tap, at almost every retailer across Malaysia.

 

NFC Payment Option for All Your Purchases

All Alliance Bank Visa Credit Cards are on Samsung Pay, making this one of the most accessible payment methods imaginable. Just tap on the payment terminal.

CONVENIENT

Just tap your device on the payment terminal and payment is complete.

SIMPLE

Access all your Alliance Bank Credit Cards in one mobile device.

SECURE

Each transaction utilises an encrypted digital token for enhanced security.

Guides for Virtual Credit Card Push Provisioning

Samsung Pay works almost anywhere* where you can tap to pay.

*Samsung Pay's availability depends on the compatibility of NFC and/or MST payment readers and terminals, some may require software upgrades for support.

Where to use Samsung Pay

Pay at your favourite stores with Alliance Bank Visa Credit Card via Samsung Pay. From grocery shopping to your favourite cafe, just look for the contactless symbol at the checkout counter.

 

NFC Enhanced Feature

Alliance Visa Virtual Credit Card now includes a mobile NFC payment feature for Samsung Pay. Experience one of the safest and most secure payment card options available in the market.

Frequently Asked Questions (FAQ)

 

Samsung Pay is a secure and easy-to-use mobile payment service designed for seamless transactions at any contactless payment terminal and selected online merchants.

Meanwhile, Samsung Wallet combines payment features with storage for digital items like cards and tickets.

To get started with Samsung Pay, you’ll need to have:
  • A compatible Samsung device
  • Alliance Bank Visa Credit Card(s)
  • A Samsung Wallet account
  • Registered fingerprint, iris image or Samsung Pay PIN

You can find the list of compatible Samsung devices here.

Yes, there are no charges for using Samsung Wallet.

Yes, Samsung Pay is available in a wide range of countries, including South Korea, the United States, China, Spain, Australia, Singapore, Brazil, Russia, India, Sweden, the United Arab Emirates, Switzerland, Taiwan, Hong Kong, Vietnam, South Africa, Canada, Puerto Rico, France, Italy, the United Kingdom, Indonesia, and Germany.

Samsung is actively working to extend the reach of Samsung Pay to more countries.

Yes, you can add your credit card to Samsung Pay while outside Malaysia. However, please note that SMS verification may incur charges from your mobile service provider.

Samsung Pay uses multiple layers of security to protect your payment information. It employs tokenisation, which replaces your sensitive payment card details with a device-specific "token" that serves as a surrogate value. This helps protect your information during transactions.

In addition, a Secure Environment on your device ensures that only authorised access is allowed to sensitive data, such as fingerprint or payment information. This chip prevents normal apps and malware from accessing the data.

Finally, Samsung KNOX regularly scans your device for security threats. If any compromise is detected, Samsung KNOX will disable Samsung Pay to safeguard your payment information. You can also secure your transactions with your fingerprint, iris scan, or a 4-digit Samsung Pay PIN.

No, Samsung Pay does not have access to your credit card account. It only has access to your usage within the Samsung Pay app.

To make an in-store purchase with Samsung Pay, follow these steps:
  1. Swipe up from the home button or open the Samsung Pay app from the home screen.
  2. Select the Alliance Bank Visa Credit Card you wish to use by swiping left or right.
  3. To authorise the transaction, use your fingerprint, or iris scan, or enter your 4-digit Samsung Pay PIN.

An active internet connection is not required for in-store purchases. However, the app needs to connect to the internet periodically (at least once a day) to update its security features. If the app doesn’t update, it may not function properly until a connection is established.

For the best experience, we recommend using Samsung Pay with an internet connection, either through mobile data or Wi-Fi.

If your transaction exceeds RM250, you will need to enter your credit card PIN at the payment terminal when prompted.

Yes, you can view the last 10 transactions made with your Alliance Bank Visa Credit Card in Samsung Wallet on your device for up to one month. To check, simply select your Alliance Bank Visa Credit Card in the app.

Furthermore, you will receive a real-time push notification with transaction details after each Samsung Pay purchase, provided you have an active internet connection.

For card enrollment problems, declined transactions, or other payment-related issues with your Alliance Bank Visa Credit Card, please contact the Alliance Bank Contact Centre at 03-5516 9988.

For Samsung Wallet app-related issues, such as crashes or installation problems, please contact Samsung customer support directly.

No, jailbroken or tampered Samsung devices are not eligible for use with Samsung Pay.

No, Samsung Pay comes pre-installed on compatible devices. A firmware update will be sent to ensure your device is ready for the latest version of Samsung Pay.

All Alliance Bank Visa Credit Cards are eligible for registration with Samsung Pay.

These are the steps to add your Alliance Bank Visa Credit Card(s) to Samsung Pay:

1) Virtual Credit Card
Step 1 - Ensure your Samsung device is compatible and that you have registered a Samsung Wallet account.
Step 2 - Log in to your Virtual Credit Card on the allianceonline mobile app, select the “Add to Samsung Pay” option, and follow the authentication steps. Once approved, your credit card image will appear in Samsung Pay, allowing you to make payments directly from your Samsung device.

2) Plastic Credit Card Launch the Samsung Wallet app, tap “Add Card”, and either input or scan your Alliance Bank Visa Credit Card details. Follow the authentication steps, and once approved, your card image will appear in Samsung Pay, enabling payments from your Samsung device.

No, supplementary card(s) need to be registered separately.

Yes, your Alliance Bank Visa Credit Card(s) can be added to multiple compatible devices on Samsung Pay.

Yes, you will earn reward points or cashback for successful transactions made via Samsung Pay, just as you would when using your Alliance Bank Visa Credit Card(s) directly.

The same available credit limit applies to Samsung Pay as to your Alliance Bank Visa Credit Card(s).

Your allianceonline mobile app login details are separate from your Samsung Pay setup. Updating or changing your login details on the app will not impact your access to Samsung Pay.

For security reasons, we recommend using different passwords for your Samsung account and allianceonline mobile app to help protect your accounts from potential fraud.

Yes, you can register your Alliance Bank Visa Credit Card(s) with multiple e-wallets, including Samsung Pay, simultaneously.

Samsung Pay requires an active internet connection to enable you to add your Alliance Bank Visa Credit Card(s) to it. Make sure you are connected to the internet via a Wi-Fi network or your mobile data and ensure your credit card is in good standing.

If you are still unable to add your Alliance Bank Visa Credit Card(s) after following the abovementioned steps, please reach out to the Alliance Bank Contact Centre at 03-5516 9988.

You can register up to 10 credit cards in Samsung Pay.

In the event of theft, loss, or unauthorised use of your Samsung Pay tokenised card, you are required to notify Alliance Bank immediately by contacting our customer service at 03-5516 9988. Upon receiving your notification, your tokenised card will be deactivated.

If you’ve previously contacted us to remove your Alliance Bank Visa Credit Card(s) from Samsung Pay, you will need to re-add your card to the app after recovering your phone.

You may still use your credit card on Samsung Pay while waiting for the new physical credit card to arrive. Once your new card is activated, there's no need to re-add it to Samsung Pay, as the card number remains the same.

You will need to remove your credit card from Samsung Pay immediately. Once you receive your replacement card with a new number, you'll need to add it to Samsung Pay again.

Before recycling or giving away your device, ensure you delete all your Alliance Bank Visa Credit Card(s) from Samsung Pay. To do this, select "Delete Card" in the menu at the top right corner.

New Device Before setting up Samsung Pay on your new device, make sure to delete all your Alliance Bank Visa Credit Card(s) from Samsung Pay on your current or old device. Then, set up Samsung Pay on your new device and add your payment card information.

Reformat/Reset/Service If you reformat, reset, or have your device serviced, all payment information stored in Samsung Pay will be deleted. You will need to set up Samsung Pay again and add your payment card information.a

If your card is upgraded or reissued, you will need to register your new Alliance Bank Visa Credit Card(s) on Samsung Pay and remove your old card(s).

The merchant terminal’s response is the final and most accurate. It may take some time for your phone to update the transaction status. Once connected to the internet, the correct transaction status (successful or declined) will be recorded and reflected in your transaction history.

To cancel a payment made through your phone, follow the same process as with a physical credit card. You will need to contact the merchant where you made the purchase and request the cancellation.

If the merchant asks for the last 4 digits of your credit card, provide the last 4 digits displayed in your Samsung Wallet, not the last 4 digits of your physical credit card (if applicable). To find these digits, simply select your credit card in Samsung Wallet.

Once your card is successfully verified, you can start using it for transactions right away.

Can't find what you're looking for?

Leave your details and we'll call at a time that works for you.