![](/Alliance/media/images/bizsmart-ob-img/faq/icon_corporate_payment-maker.png)
Corporate Front Office |
Corporate Back Office |
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Front-end platform enables users to perform account inquiry and execute various types of payment such as IBG, Payroll, and many more ![]() Payment MakerCreate and submit payment instruction for approval ![]() Payment AuthoriserApprove or reject payment instruction created by Payment Maker |
Back-end platform provides user with a direct control in managing the access matrix for all Corporate Front Office users according to their roles, accounts and service accessibility ![]() System AdministratorManage Front Office User ID/change account setup/ register favourite account ![]() System AuthoriserApprove or reject changes made by System Administrator |
Sole Proprietor |
Partnership, Private Ltd & Corporate |
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![]() ![]() Corporate Front Office• For inquiry & payment |
![]() ![]() Corporate Front Office• For inquiry & payment ![]() ![]() Corporate Back Office• For ID administration & account set-up |
![]() Account
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![]() Corporate
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![]() Transaction Status & Authorisation |
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![]() User Access
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![]() Workflow Set-Up |
![]() Pre-Account Registration |
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Q2.1 | - | What is Alliance BizSmart®? |
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A2.1 | - | Alliance BizSmart® is an online portal and mobile application that provides a range of products and services to suit your business needs. You will be able to access a complete suite of secure banking services which enables you to manage your finance anytime, anywhere. |
Q2.2 | - | Who is eligible to apply for Alliance BizSmart® services? |
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A2.2 | - | Alliance BizSmart® Service is eligible to Sole Proprietor, Partnership, Company, Association, Club or Society with an active current account with the bank. |
Q2.3 | - | What is the service availability? |
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A2.3 | - | Alliance BizSmart® Online Banking service* is available 24 hours daily, 7 days a week inclusive of Public Holidays. *Only for Pay-to-Others in Alliance Bank, DuitNow, Instant Transfer, Bill and Card Payments, FPX B2B, Pay-to-Other Bank Accounts (IBG only), Loan/Financing Payments and Account Inquiry (check balance and download statement). Availability of other services remains unchanged from 7:00a.m. to 11:00p.m. |
Q2.4 | - | Can I access Alliance BizSmart® from overseas? |
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A2.4 | - | Yes, customer can access their BizSmart® account via PC/Laptop or Mobile Phone (via Mobile App) as long as there is a working Internet connection. |
Q2.5 | - | What are the services available on Alliance BizSmart®? |
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A2.5 | - | Alliance BizSmart® comes with the below services based on a customer’s subscription package:- |
Package | Inquiry Package | Transaction Package |
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Services Available | Account Management
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Payment
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Q2.6 | - | What are the types of user available in Alliance BizSmart® Service? |
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A2.6 | - |
No | User Role | Transaction Package |
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1 | Corporate System Administrator | Corporate System Administrator refers to the authorised person from the company to perform the below functions:-
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2 | Corporate System Authoriser | Corporate System Authoriser refers to the authorised person from the company to approve the maintenance performed by Corporate System Administrator. |
3 | Corporate Maker | Corporate Maker refers to the parties appointed by the company to initiate payment transaction. |
4 | Corporate Checker | Corporate Checker refers to the parties appointed by the company to verify the transaction initiated by Corporate Maker before it’s been routed to Corporate Approval for approval. |
5 | Corporate Authoriser | Corporate Approval refers to the parties appointed by the company to approve payment transaction. |
6 | Corporate Observer | Corporate Observer refers to the parties appointed by the company to perform inquiry function. |
Q2.7 | - | Can I view my account details via System Administrator/ System Authoriser login? |
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A2.7 | - | No, the role for System Administrator/System Authoriser is to perform user group/user profile maintenance, workflow setup or pre-account registration only. |
Q2.8 | - | Can I not appoint any System Administrator/System Authoriser for my company? |
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A2.8 | - | Yes, you may appoint the bank to manage the users for your company. Charges apply for this option. |
Q3.1 | - | How do I activate my user ID? |
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A3.1 | - | Activation is performed by the user during the first-time sign-in using the temporary e-Pin email received. Once logged in, user will be prompted to change their login password. |
Q3.2 | - | How do I change my password during the first-time login? |
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A3.2 | - | Two ways to change password: |
Field | Description |
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Current Password | Refer to the password you used to login before accessing the “Change Password” screen |
New Password | Your new password to login BizSmart® which must be 8 – 12 alphanumeric value, i.e. a mixture of A-Z or 0-9 value with the length between 8-12 bytes |
Confirm Password | Repeat the password in “New Password” field |
IC/Passport No | User IC or passport number registered to use BizSmart® services |
Q3.3 | - | Will my password expire? |
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A3.3 | - | Yes, your password is valid for 365 days. You are required to change the password after 365 days. A message will appear when you login before and on the day your password expires. |
Q3.4 | - | Will my User ID account become dormant? |
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A3.4 | - | Yes, Your User ID account will become dormant if you if you have not logged into Alliance BizSmart® for more than 120 days. You will need to reset password by System Administrator/the bank in order to re-activate the account. |
Q3.5 | - | What is a Mobile Token? |
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A3.5 | - | A Mobile Token is a digital token on your mobile device that adds an extra layer of security in addition to a user login credential (User ID & Password). It allows the Payment Authoriser to perform secured transactions online, which are digitally signed. |
Q3.6 | - | What is a Hardware Token? |
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A3.6 | - | A Hardware Token is a physical security device that adds an extra layer of security in addition to a user login credential (User ID & Password). It allows the Payment Authoriser to perform secured transactions online, which are digitally signed. |
Q3.7 | - | What is Digital Certificate? |
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A3.7 | - | Digital Certificate is an electronic document that uses a digital signature to authenticate the identity of the sender of a message or the person signing a document to ensure that there are no changes made to the original signed message or document. |
Q3.8 | - | What is Hardware Token Serial Number? |
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A3.8 | - | Token Serial Number is a serial of a 13-digit unique number to identify your hardware token device. It is available on the back of the token ie. 360xxxxxxxxxx. |
Q4.1 | - | What is the cut-off time for payroll/bulk payment service? |
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A4.1 | - | Both payroll and bulk payment with the same date has a cut-off time of 4pm. |
Q4.2 | - | How long does it take for my beneficiary to receive the payment? |
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A4.2 | - | The time taken for funds to be credited into a beneficiary's account varies with the time a transaction is approved and the processing window of the beneficiary’s bank. |
Click here to know more on "Schedule of Funds Received by Beneficiaries”. |
Q4.3 | - | Am I able to perform future-dated transactions? |
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A4.3 | - | Yes, you may submit and approve a future-dated transaction up to 30 days in advance. All approved transactions will be processed on the payment date specified. |
Q4.4 | - | When will my account be debited if I perform a future-dated transaction? |
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A4.4 | - | Funds will only be debited from your account on the processing/payment date specified during the submission. |
Q4.5 | - | How do I know the status of my payment? |
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A4.5 | - | There is a transaction status module to view the status of your payment. Any successful/rejected payment will be displayed in this module. The status available in the system is as per below: |
Status | Description |
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Sent to bank | Transaction is successfully approved and accepted by the bank for execution |
Processing | Transaction is successfully processed and sent to the beneficiary bank (for IBG Transaction only) |
Successful | Transaction is successfully processed by the bank |
Failed | Transaction is rejected during processing |
Rejected | Transaction is rejected by Checker/Authoriser user before being processed |
Unavailable | Transaction encountered an error during processing and the transaction is not successful |
Cancelled | Transaction has been cancelled before it is being processed by the bank |
Q4.6 | - | Do I get any payment receipts? |
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A4.6 | - | You will be able to print a Transaction Acknowledgment in PDF format as a reference of a payment. |
Q4.7 | - | Can I use the same file format for both Payroll and Bulk Payment? |
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A4.7 | - | Yes, Alliance Bank adopted a standard file format for the above two functions. |
Q4.8 | - | Do I get an acknowledgement for all the payments? |
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A4.8 | - | Yes, a unique transaction reference number will be generated for each executed payment. An acknowledgment page will be available for printing. |
Q4.9 | - | What is the daily transaction limit for my company account? |
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A4.9 | - | Daily transaction limit is up to RM50 million. |
Q5.1 | - | How much is the Transaction module for Alliance BizSmart® service? |
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A5.1 | - |
Subscription Fee | RM30 per month (RM5 per month for Sole Proprietors) |
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Yearly digital certificate renewal fee | RM50 per authoriser (using Hardware Token) |
Token charges | Mobile token will be provided FOC. Hardware Token is charged RM70.00 one-time fee (inclusive of 1-year digital certificate) |
Q5.2 | - | Are there any transaction fees? |
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A5.2 | - | Yes and the charges are summarised as below |
Type of Transaction | Description | Transaction Charges (RM) |
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1. Single Transaction (Online via BizSmart®) | ||
Intrabank Transfer | ABMB to ABMB | FOC |
Interbank IBG (GIRO) | ABMB to IBG participating banks | 0.10 |
DuitNow Transfer Pay-to-Account Number Pay-To-Proxy |
ABMB to DuitNow participating banks | FOC |
RENTAS | ABMB to RENTAS participating banks |
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2. Bulk Payment and Payroll | ||
Intrabank Transfer Interbank IBG (GIRO) RENTAS |
ABMB to ABMB ABMB to IBG participating banks ABMB to RENTAS participating banks
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0.50 1.00 2.00 5.00 |
3. Transaction SMS Notification | 0.20 per SMS |
Q6.1 | - | Request to add a new System Administrator/System Authoriser or other user |
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Q6.2 | - | Request to delete an existing System Administrator/ System Authoriser or other user |
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Q6.3 | - | Request to reset password |
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Q6.4 | - | Request to change/update a user’s mobile phone number |
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Q6.5 | - | Request to link user access |
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Q6.6 | - | Request to change Alliance BizSmart® subscription package |
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Q6.7 | - | Request to amend transaction daily limit amount |
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Q6.8 | - | Request to add a company's new account/credit card in the system |
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Q6.9 | - | Request to pre-register a beneficiary account in the system |
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Q6.10 | - | Request an additional token for existing users |
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Q6.11 | - | Request to replace a faulty or lost token |
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Q6.12 | - | Complete signature and authorised company rubber stamp |
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NO. | COUNTRY NAME | USD | EUR | GBP | SGD | AUD | CAD | CNY | HKD | NZD CHF JPY |
OTHERS |
ALBANIA | USD | ||||||||||
ALGERIA | USD | ||||||||||
ANDORRA | USD | ||||||||||
ANGOLA | USD | ||||||||||
ANTIGUA AND BARBUDA | USD | ||||||||||
ARGENTINA | USD | EUR | GBP | ||||||||
ARMENIA | USD | EUR | |||||||||
AUSTRALIA | USD | EUR | GBP | SGD | AUD | NZD | |||||
AUSTRIA | USD | EUR | GBP | ||||||||
AZERBAIJAN | USD | ||||||||||
BAHAMAS | USD | ||||||||||
BAHRAIN | USD | ||||||||||
BANGLADESH | USD | EUR | GBP | ||||||||
BARBADOS | USD | ||||||||||
BELARUS | USD | EUR | BYR | ||||||||
BELGIUM | USD | EUR | GBP | ||||||||
BELIZE | USD | ||||||||||
BENIN | USD | ||||||||||
BHUTAN | USD | ||||||||||
BOLIVIA | USD | ||||||||||
BOSNIA AND HERZEGOVINA | BAM | ||||||||||
BOTSWANA | USD | ||||||||||
BRAZIL | USD | EUR | GBP | SGD | |||||||
BRUNEI DARUSSALAM | USD | EUR | GBP | BND | |||||||
BULGARIA | USD | EUR | GBP | ||||||||
BURKINA FASO | USD | ||||||||||
BURUNDI | USD | ||||||||||
CAMBODIA | USD | EUR | GBP | SGD | |||||||
CAMEROON | USD | ||||||||||
CANADA | USD | EUR | GBP | CAD | |||||||
CAPE VERDE | USD | ||||||||||
CENTRAL AFRICAN REPU | USD | ||||||||||
CHAD | USD | ||||||||||
CHILE | USD | ||||||||||
CHINA | USD | EUR | GBP | SGD | CNY | ||||||
COLOMBIA | USD | ||||||||||
COMOROS | USD | ||||||||||
CONGO,THE DEMOCRATIC | USD | ||||||||||
COSTA RICA | USD | ||||||||||
COTE D'IVOIRE (IVORY COAST) | USD | ||||||||||
CROATIA | USD | EUR | GBP | ||||||||
CUBA | USD | EUR | GBP | ||||||||
CYPRUS | USD | EUR | GBP | ||||||||
CZECH REPUBLIC | USD | EUR | GBP | ||||||||
DENMARK | USD | EUR | GBP | CHF | DKK | ||||||
DJIBOUTI | USD | ||||||||||
DOMINICA | USD | ||||||||||
DOMINICAN REPUBLIC | USD | ||||||||||
ECUADOR | USD | ||||||||||
EGYPT | USD | ||||||||||
EL SALVADOR | USD | ||||||||||
EQUATORIAL GUINEA | USD | ||||||||||
ERITREA | USD | ||||||||||
ESTONIA | USD | EUR | GBP | ||||||||
ETHIOPIA | USD | ||||||||||
FAROE ISLANDS | USD | EUR | GBP | ||||||||
FIJI | USD | ||||||||||
FINLAND | USD | EUR | GBP | ||||||||
FRANCE | USD | EUR | GBP | ||||||||
GABON | USD | ||||||||||
GAMBIA | USD | ||||||||||
GEORGIA | USD | EUR | |||||||||
GERMANY | USD | EUR | GBP | ||||||||
GHANA | USD | ||||||||||
GIBRALTAR | USD | EUR | GBP | ||||||||
GREECE | USD | EUR | GBP | ||||||||
GRENADA | USD | ||||||||||
GUATEMALA | USD | EUR | |||||||||
GUINEA | USD | ||||||||||
GUINEA-BISSAU | USD | ||||||||||
GUYANA | USD | ||||||||||
HAITI | USD | ||||||||||
HONDURAS | USD | ||||||||||
HONG KONG | USD | EUR | GBP | SGD | AUD | CNY | HKD | CHF JPY |
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HUNGARY | USD | EUR | |||||||||
ICELAND | USD | EUR | GBP | ||||||||
INDIA | USD | EUR | GBP | INR | |||||||
INDONESIA | USD | EUR | GBP | SGD | IDR | ||||||
IRELAND | USD | EUR | GBP | ||||||||
ISLE OF MAN | USD | EUR | GBP | ||||||||
ITALY | USD | EUR | GBP | ||||||||
JAMAICA | USD | ||||||||||
JAPAN | USD | EUR | GBP | JPY | |||||||
JORDAN | USD | ||||||||||
KAZAKHSTAN | USD | ||||||||||
KENYA | USD | ||||||||||
KIRIBATI | USD | ||||||||||
KOREA, REPUBLIC OF | USD | EUR | GBP | SGD | |||||||
KUWAIT | USD | ||||||||||
KYRGYZSTAN | USD | ||||||||||
LABUAN | USD | ||||||||||
LAO PEOPLE'S DEMOCRATIC REPUBLIC | USD | ||||||||||
LATVIA | USD | EUR | |||||||||
LEBANON | USD | ||||||||||
LESOTHO | USD | ||||||||||
LIBERIA | USD | ||||||||||
LIBYAN ARAB JAMAHIRI | USD | ||||||||||
LIECHTENSTEIN | USD | EUR | GBP | CHF | |||||||
LITHUANIA | USD | EUR | GBP | ||||||||
LUXEMBOURG | USD | EUR | GBP | ||||||||
MACAU | USD | CNY | HKD | ||||||||
MADAGASCAR | USD | ||||||||||
MALAWI | USD | ||||||||||
MALAYSIA | USD | EUR | GBP | SGD | AUD | CAD | CNY | HKD | NZD CHF JPY |
IDR THB |
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MALDIVES | USD | ||||||||||
MALI | USD | ||||||||||
MALTA | USD | EUR | GBP | ||||||||
MARSHALL ISLANDS | USD | ||||||||||
MAURITANIA | USD | ||||||||||
MAURITIUS | USD | EUR | GBP | ||||||||
MEXICO | USD | ||||||||||
MICRONESIA (FEDERATED) | USD | ||||||||||
MOLDOVA, REPUBLIC OF | USD | ||||||||||
MONACO | USD | ||||||||||
MONGOLIA | USD | ||||||||||
MONTENEGRO | USD | EUR | |||||||||
MOROCCO | USD | EUR | GBP | ||||||||
MOZAMBIQUE | USD | ||||||||||
MYANMAR | USD | ||||||||||
NAMIBIA | USD | ||||||||||
NAURU | USD | ||||||||||
NEPAL | USD | ||||||||||
NETHERLANDS | USD | EUR | GBP | SGD | |||||||
NEW ZEALAND | USD | EUR | GBP | NZD | |||||||
NICARAGUA | USD | ||||||||||
NIGER | USD | ||||||||||
NIGERIA | USD | ||||||||||
NORWAY | USD | EUR | GBP | NOK | |||||||
OMAN | USD | EUR | GBP | ||||||||
PAKISTAN | USD | ||||||||||
PALAU | USD | ||||||||||
PALESTINE | USD | ||||||||||
PANAMA | USD | ||||||||||
PAPUA NEW GUINEA | USD | ||||||||||
PARAGUAY | USD | ||||||||||
PERU | USD | EUR | GBP | ||||||||
PHILIPPINES | USD | EUR | GBP | SGD | PHP | ||||||
POLAND | USD | EUR | GBP | ||||||||
PORTUGAL | USD | EUR | GBP | ||||||||
QATAR | USD | ||||||||||
ROMANIA | USD | EUR | GB | ||||||||
RUSSIAN FEDERATION | USD | EUR | CNY | ||||||||
RWANDA | USD | ||||||||||
SAINT KITTS AND NEVI | USD | ||||||||||
SAINT LUCIA | USD | ||||||||||
SAINT VINCENT & THE | USD | ||||||||||
SAN MARINO | USD | ||||||||||
SAO TOME & PRINCIPE | USD | ||||||||||
SAUDI ARABIA | USD | ||||||||||
SENEGAL | USD | ||||||||||
SERBIA | USD | EUR | |||||||||
SEYCHELLES | USD | ||||||||||
SIERRA LEONE | USD | ||||||||||
SINGAPORE | USD | EUR | GBP | SGD | AUD | CNY | HKD | CHF JPY |
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SLOVAKIA | USD | EUR | GBP | ||||||||
SLOVENIA | USD | EUR | GBP | ||||||||
SOLOMON ISLANDS | USD | ||||||||||
SOMALIA | USD | ||||||||||
SOUTH AFRICA | USD | EUR | ZAR | ||||||||
SOUTH SUDAN | USD | ||||||||||
SPAIN | USD | EUR | GBP | ||||||||
SRI LANKA | USD | EUR | |||||||||
SUDAN | USD | ||||||||||
SURINAME | USD | ||||||||||
SWEDEN | USD | EUR | GBP | SEK | |||||||
SWITZERLAND | USD | EUR | GBP | CHF | |||||||
SYRIAN ARAB REPUBLIC | USD | ||||||||||
TAIWAN | USD | EUR | GBP | SGD | CNY | JPY | |||||
TAJIKISTAN | USD | ||||||||||
TANZANIA | USD | ||||||||||
THAILAND | USD | EUR | SGD | JPY | THB | ||||||
TIMOR-LESTE | USD | ||||||||||
TOGO | USD | ||||||||||
TONGA | USD | ||||||||||
TRINIDAD AND TOBAGO | USD | ||||||||||
TUNISIA | USD | ||||||||||
TURKEY | USD | EUR | GBP | ||||||||
TURKMENISTAN | USD | ||||||||||
TUVALU | USD | ||||||||||
UGANDA | USD | ||||||||||
UKRAINE | USD | EUR | |||||||||
UNITED ARAB EMIRATES | USD | EUR | GBP | CHF | AED | ||||||
UNITED KINGDOM | USD | EUR | GBP | SGD | AUD | HKD | CHF | ||||
UNITED STATES OF AMERICA | USD | EUR | GBP | ||||||||
URUGUAY | USD | EUR | GBP | SGD | |||||||
UZBEKISTAN | USD | ||||||||||
VANUATU | USD | AUD | |||||||||
VENEZUELA | USD | ||||||||||
VIETNAM | USD | EUR | SGD | ||||||||
YEMEN | USD | ||||||||||
ZAMBIA | USD |