Dear Valued Customer,
Alliance Bank Malaysia Berhad and its subsidiaries (“Alliance Bank”) will begin issuing e-Invoices to our customers effective 1 July 2025.
We seek your kind cooperation to update your following mandatory information with us for e-Invoicing purposes, as outlined in Appendix 1 of the e-Invoice Guideline (version 3.2) issued by the Inland Revenue Board of Malaysia (“LHDN”):
By you voluntarily providing us with the above mandatory information/personal details required by LHDN, we shall deem that you hereby irrevocably agree and consent for Alliance Bank to issue e-Invoices for any applicable transactions for all your present and future account(s) and facilities with Alliance Bank.
To update your information, please log in to your mobile app (Alliance BizSmart®) or portal (Alliance Online Personal and/or Alliance BizSmart®) to perform a self-service update. Should you require additional information, please visit any of our branches or contact us at Consumer Banking (03-5516 9988) or Business Banking (1-300-80-3388).
It is crucial for us to collect these details to ensure compliance with the e-Invoicing requirements and to facilitate the future issuance of validated individual e-Invoice (with QR Code), once e-Invoicing is fully operational on 1 July 2025.
Please be informed that you will not receive e-Invoices from us until we have received your latest mandatory information. Upon submitting all mandatory information, e-Invoices will be made available to you in the subsequent statement cycle. We wish to impress upon you that without the submission of the aforesaid latest mandatory information, Alliance Bank will not be able to issue a validated e-Invoice to you.
Should you have any questions or require further clarification regarding e-Invoicing, please refer to the Frequently Asked Questions (FAQs) available on our website here or reach out to us via email at Consumer Banking info@alliancefg.com or Business Banking bbcc@alliancefg.com.
Kindly disregard this reminder if you have already updated your information with us.
Thank you.