02 December 2019

Alliance Bank Partners CTOS to Enable 24/7 Digital Solutions

Press Release
02 December 2019

Alliance Bank Partners CTOS to Enable 24/7 Digital Solutions

Press Release

Bank will soon launch e-products, leveraging on CTOS eKYC solution

Kuala Lumpur, 2 December 2019 - Alliance Bank Malaysia Berhad (“Alliance Bank” or the “Bank”) recently announced its collaboration with CTOS Data Systems Sdn Bhd (“CTOS”) to integrate digital Know-Your-Customer (“eKYC”) solution, enabling Malaysians to apply for both conventional and Islamic deposit accounts, personal loans or financing, and credit card products quickly and securely online.

“We are pleased to contribute to the advancement of the Malaysian financial sector with the CTOS eKYC solution,” said Mr. Dennis Martin, Group Chief Executive Officer of CTOS. “With the impending arrival of a digital banking framework for public consultation from Bank Negara at the end of this year, the CTOS eKYC solution will become an integral part of the digital onboarding process. We look forward to working closely with Alliance Bank and are honoured to be able to support their digital transformation in providing superior services to customers.”

“Our alliance with CTOS will help us push the envelope on our digital strategy, which is to offer close to 1-click digital fulfilment to our clients. By embedding CTOS eKYC solution into our product offerings, we are able to simplify the banking process so Malaysians can bank beyond banking hours securely and at their convenience,” said Mr. Joel Kornreich, Group Chief Executive Officer of Alliance Bank.

The CTOS’ eKYC solution is an advanced, robust digital identity authentication solution which enables organisations to analyse, verify, and authenticate the identity of individuals in real time using mobile and web-based solutions. This results in quicker response time and seamless digital experience for customer.

The solution features a 4-layer authentication process, and has undergone extensive user testing and technology validation at Bank Negara Malaysia (“BNM”)’s Fintech Regulatory Sandbox. Following the Sandbox process, the CTOS eKYC solution has put in place the necessary safeguards to prevent fraudulent transactions, while providing consumers with the ultimate user experience. As this is an innovative breakthrough in KYC procedure designed to deliver speed, efficiency and security, Alliance Bank and CTOS will closely adhere to BNM’s guidance and regulation. The roll out of the Bank’s digital products is also subject to BNM’s approval.

In today’s digitally savvy and mobile-first era, consumers expect to transact in real-time. Therefore, digital identification and verification will eliminate the need for customers to visit a bank branch to prove their identity in person when opening a bank account or when applying for loans.

(From left) Ms. Gan Pai Li, Head of Group Consumer Banking, Alliance Bank Malaysia Berhad; Mr. Joel Kornreich, Group Chief Executive Officer of Alliance Bank Malaysia Berhad; Mr. Dennis Martin, Group Chief Executive Officer of CTOS Holdings Sdn Bhd and Mr. Eric Chin, Chief Executive Officer of CTOS Data Systems Sdn Bhd at a signing ceremony to announce the collaboration to integrate the CTOS eKYC solution into Alliance Bank’s product offerings.

For more information, visit www.ctoscredit.com.my
Issued by : CTOS Data Systems Sdn Bhd
Through : Continuum PR Sdn Bhd

About CTOS Data Systems Sdn Bhd

CTOS is Malaysia’s leading private credit reporting agency licensed under the purview of the Registrar of Credit Reporting Agency, Ministry of Finance and regulated under the Credit Reporting Agencies Act 2010. Established in 1990, CTOS facilitates credit extensions by empowering individuals and businesses with access to crucial information at greater ease and speed. CTOS delivers a complete portfolio of credit risk management solutions and services and is widely used by the country’s banking and financial institutions, insurance and telecommunication companies, large corporations, SMEs, legal firms and statutory bodies. For more information, visit www.ctoscredit.com.my.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiaries, Alliance Investment Bank Berhad and Alliance Islamic Bank Berhad, is a dynamic, integrated financial services group offering banking and financial solutions through its consumer banking, SME banking, corporate and commercial banking, Islamic banking, investment banking and stockbroking businesses. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels which include retail branches, Privilege Banking Centres, Business Centres, and Investment Bank branches located nationwide, as well as mobile and Internet banking.

For media enquiries, please contact:


Goh I Ching

Mobile: +6014 218 1906
E-mail: iching@continuumpr.com

Jilian Toyad

Mobile: +6012 389 8108
E-mail: jilian.toyad@continuumpr.com


For Alliance Bank:

Agnes Ong

Mobile: +6012 672 4245
DID : +603 2604 3378
E-mail: agnesong@alliancefg.com